The upper material of your shoes should never be put into water or in a washing machine – use a damp sponge in order to clean the shoes.
After a rainy ride your shoes get wet. Usually, it helps if you take your insoles out of the shoes and let them dry separately. We recommend you to stuff you shoes with some newspaper, which helps them absorb moisture and maintain in shape. Never dry them in the sun, neither at a heater.
The Boa Fit System dials and laces are guaranteed for the lifetime of the product on which they are integrated. https://www.boafit.com/support
Please contact BOA directly to find out if you can get a Spare Part – please note that the replacement Dials are always black.
If you mount the cleats to your shoes, be aware that you will not have to use all the muscle power you have. We recommend that you use a torque wrench. For most pedal brands we recommend that the torque fitting should be between 5-8Nm for the cleats.
We grant warranty on shoes only. suplest cycling shoes are guaranteed to be free from defects in materials and /or workmanship for a period of two years from date of purchase. Proof of purchase in the form of a receipt from point of purchase is required to accompany all warranty claims.
In order to efficiently process all warranty claims suplest requires that you follow the warranty procedure described on the warranty page.
- For Road and Crosscountry
o Pro has a full carbon outsole
o Performance has a carbon sole with fiberglass reinforcement
o Sport is an injected sole with fiberglass reinforcement
o For all Offroad shoes, with a shank we use a injected sole.
No, we don’t have a stiffness index, as there is no common standard and each company uses an own index. Therefore we don’t believe makes sense as this can’t be compared. But trust us, we are amongst the stiffest outsoles in the industry. The has been proven by independent test labs.
We suggest that you only use the studs, when the ground is very misty and the terrain is wet and the turf is deep. Otherwise you should not use the studs, as they make walking on hard surfaces more difficult.
Our shoes can be purchased online through our secure webshop (CH and EU), shops of our dealers or through our distributors around the world. You can find the suplest stores in our storelocator.
This is the procedure how you can order in our suplest shop (webshop).
1. Place your desired item in the shopping cart and go to "Checkout".
2. In the second step, you can register or continue the order without creating a customer account.
3. Now enter your invoice and delivery address.
4. Then you can select the desired payment method. Various payment methods are available.
5. In the next step, check your information about the order. You close the order by pressing the "Place order" button.
The contents of our articles are updated regularly and at short intervals. All items displayed in the supplest shop are usually available. If this is not the case in exceptional cases, and we can’t carry out your order immediately, we will inform you as soon as possible by e-mail.
In case of non-availability of the ordered goods, we reserve the right not to deliver. In this case, we will notify you without delay and will immediately refund any payments already received.
We are currently shipping within the EU and Switzerland, and we are adding more countries from time to time. Should you not find your country of residence on the list, please use the dealer locator to see if suplest is available from any dealers or webshop shipping to your country.
Shipping costs within European Union are as following:
– Free shipping, starting at 250 EUR.
– Orders under 250 EUR - 12 EUR shipping cost
– Orders of spare parts and accessories - 5 EUR shipping cost
Shipping costs within Switzerland:
– Free shipping for orders above 150 CHF
– Orders under 150 CHF - 11 CHF shipping cost
– Orders of spare parts and accessories – 5 CHF shipping cost
Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.
Shipping costs will be shown in the final basket price.
If the courier or post can’t hand over the package he leaves a notification card. You can pick up your order in the evening in your nearest post shop. Optionally, you can also request a new delivery. On the notification card you will find all the details for a new delivery and contact details, under which you can specify a time for a new delivery or a need also a different address. As a delivery address, you always have an address under which someone can be reached during the day, like your office address.
If you do not like the item you ordered, you can claim your legal right of revocation within 14 days without giving reasons.
In order to improve the product range and service constantly, we would like to have your written statement about the return reason on the suplest REVOCATION FORM. – all we need is for the products to be in their original condition and packaging. Return shipping is not covered.
All further information can be found in our General Terms and Conditions.
This depends on the type of payment chosen. When paying by credit card, the amount to be refunded and credited to your credit card account. The credit note for returned items, which were paid by means of Paypal, will be paid to the Paypal account.
Don’t worry. To ensure that your online purchase is as safe and easy as possible, we use Secure Socket Layer (SSL) technology. This ensures that the data which is sent over the internet is encrypted and protected. When SSL is activated, you will see a padlock and/or an address beginning with https instead of the usual http in the browser address line. This means that you are working now in the secure mode.